info@insert-play.com +49 4152 890 38 00

Service

Delivery, payment & leasing

Clear terms for commercial operators – so your venue goes live faster.

Delivery

DACH: freight to kerbside, 3–7 working days for stock items
EU: on request, with route planning & notification
Setup & commissioning: optional at extra cost
Consolidated transport: for larger venue projects
Packaging: wooden crate or carton + film, depending on the machine
Direct imports: shipping incl. customs, CE adaptation and inbound inspection

Payment

Invoice (B2B): net 14 days after credit check
Prepayment: with early-payment discount on request
Down payment: 30–50% on first orders, OEM & direct imports
Leasing & hire-purchase: as an alternative to purchase
SEPA transfer: standard, EUR
Retention of title: until full payment

Leasing & hire-purchase

Terms: 24 / 36 / 48 / 60 months
Models: classic leasing, hire-purchase, residual-value models
Credit decision: usually within 48 hours
Minimum volume: from approx. €3,000 order value
Service included: maintenance & spare parts optionally included
Partner banks: we broker between application and order

After the purchase

Service that stays

So your venue keeps running – maintenance, spare parts and support from one source.

Maintenance & repair

Maintenance: scheduled on site or via remote diagnostics
Repair: faulty assemblies & components
Service contract: optional with fixed response time
Remote support: fast help without a site visit

Spare parts

Stock: own spare-parts stock for common machines
Shipping: fast resupply of wear & spare parts
Sourcing: also for imported and special machines
Consumables: prize supply & cashless accessories restocked predictably

Support & hotline

Technical support: machines, cashless & ArcadeManager
Emergency hotline: for faults during operation
Onboarding: training your team on request
Updates: software maintenance for the ArcadeManager

How it works

From enquiry to a running venue

A clear, predictable path – we accompany every step.

01

Enquiry

You describe location, machine wishes and budget.

02

Quote

Transparent quote incl. delivery and payment options.

03

Financing

Optional leasing/hire-purchase – credit decision usually within 48 h.

04

Delivery & setup

Shipping, optional installation and commissioning.

05

Service

Maintenance, spare parts and support during operation.

In short

“You say what you need – we deliver, payable to suit you.”

Get Started

Ready for INSERT-PLAY?INSERT-PLAY?

Whether device import, custom development or Arcademanager deployment – talk to us and find the right solution.

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